SaaS enterprise terms

These SaaS Enterprise Terms ("Enterprise Terms") apply to customers who purchase a Pro, Team, or Enterprise plan, or who execute an Order Form referencing SaliencyLab.

Between SaliencyLab and a Customer, the order of precedence is: (1) any signed Order Form or Master Services Agreement (MSA), (2) the Data Processing Addendum at /dpa, (3) these Enterprise Terms, (4) the general Terms of Service at /terms.

SaliencyLab grants Customer a non-exclusive, non-transferable, worldwide right to access and use the Service during the subscription term, subject to the plan limits and user seat counts specified in the applicable Order Form or pricing page.

• Users must be employees, contractors, or authorized agents of Customer, each bound by terms consistent with these Enterprise Terms.
• Customer is responsible for its users' compliance with these terms.
• Customer may not resell, sublicense, or white-label the Service without a separate written agreement.
• The Service may not be used to build a competing product or benchmark derivative.

Monthly plans renew on a rolling monthly basis. Annual plans auto-renew for successive 12-month terms unless either party gives written notice of non-renewal at least 30 days before the renewal date.

Pricing for renewal is the then-current list price unless locked via an Order Form.

We target 99.5% monthly uptime for the core workspace, authentication, and analysis pipeline. Uptime is measured excluding scheduled maintenance windows and force-majeure events.

• Scheduled maintenance: communicated at least 48 hours in advance where practical.
• Status page: /status lists current operational state.
• Processing latency targets: less than 90 seconds for image analysis, less than 3 minutes for video analysis (targets, not guarantees).
• Enterprise Order Forms can include higher uptime commitments and service credits on written agreement.

Support is provided by email to contact@saliencylab.com. Response-time targets depend on plan tier:

• Free: best-effort, no response-time commitment.
• Pro: next business day response for non-critical issues.
• Enterprise: 4 business-hour response for critical issues (P1), next business day for P2/P3, with a named point of contact.

SaliencyLab processes Customer Data as described in the Privacy Policy and the Data Processing Addendum ("DPA"). The DPA at /dpa is incorporated into these Enterprise Terms by reference and applies automatically to any Customer processing personal data via the Service.

Security controls are summarized at /security. The current sub-processor list is at /legal/sub-processors.

Each party will protect the other's Confidential Information using at least the same care it uses for its own confidential information of similar type, and will not disclose it except to personnel or advisors under equivalent obligations, or as required by law.

Confidential Information does not include information that is public, independently developed, or rightfully received from a third party without restriction.

Fees are invoiced in advance per the applicable plan or Order Form and charged through Stripe. Taxes are excluded unless otherwise stated and are the responsibility of Customer.

Late or failed payments may, after 15 days' notice, lead to suspension of Service access. Repeated non-payment is grounds for termination for cause.

SaliencyLab warrants that it will provide the Service in a professional manner consistent with general industry standards. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated outputs are decision support, not measurement. They are not warranted to produce any specific marketing, sales, or performance result.

SaliencyLab will defend Customer against third-party claims that the Service, when used as permitted, infringes a third party's intellectual property rights, and will pay damages finally awarded or amounts in a written settlement approved by SaliencyLab.

Customer will defend SaliencyLab against third-party claims arising from (a) Customer Content, (b) Customer's breach of these Enterprise Terms, or (c) Customer's violation of law.

EXCEPT FOR CONFIDENTIALITY BREACHES, IP INDEMNITY OBLIGATIONS, OR GROSS NEGLIGENCE/WILLFUL MISCONDUCT, EACH PARTY'S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE ENTERPRISE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER TO SALIENCYLAB IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.

Either party may terminate for material breach not cured within 30 days of written notice. Either party may terminate immediately if the other becomes insolvent or files for bankruptcy.

On termination: (a) Customer access ends at the end of the paid term for convenience cancellations, or on the effective date for for-cause terminations; (b) Customer Data will be deleted or returned per the DPA; (c) accrued fees remain payable.

These Enterprise Terms are governed by the laws of the Kingdom of Morocco (including the Code des Obligations et des Contrats and the Code de Commerce n° 15-95), excluding conflict-of-laws rules.

Any dispute, controversy, or claim arising out of or in connection with these Enterprise Terms, including its breach, termination, or invalidity, shall be submitted to the exclusive jurisdiction of the competent commercial courts of Casablanca, Morocco.

Alternative dispute resolution: the parties may, by mutual written agreement on an Order Form, submit disputes to arbitration administered by the International Chamber of Commerce (ICC) under its Rules of Arbitration, seat of arbitration Paris (France) or Casablanca (Morocco), in English, with one or three arbitrators as specified in the Order Form. Arbitration awards shall be enforceable under the New York Convention 1958.

Mandatory provisions of EU GDPR, UK GDPR, and Moroccan Law 09-08 apply regardless of the governing-law choice. EU/EEA and UK Customers retain all non-waivable rights under their home jurisdiction's data-protection and consumer-protection law.

Each party is a merchant for the purposes of these Enterprise Terms; consumer-protection carve-outs do not apply to B2B Orders.

Neither party may use the other's name or logo in marketing without prior written consent, except that SaliencyLab may list Customer's name and logo in a customer list with Customer's advance written approval.

We may update these Enterprise Terms. Material changes take effect at the next renewal, with at least 30 days' notice to Customer. Existing Order Forms remain governed by the Enterprise Terms in effect at the Order Form effective date unless the Order Form says otherwise.

Enterprise sales and procurement: contact@saliencylab.com.